Orders may take up to two business days to process.
All domestic orders are shipped via UPS 2-Day or Next Day Delivery and fully insured. All deliveries require a signature.
If you may not available to sign, we recommend making other arrangements such as delivering to a work address or a neighbor who will be available to sign during the day.
We do not ship to PO Boxes
All international orders will be shipped via FedEx and fully insured. All deliveries require a signature.
PLEASE NOTE: Import duties, taxes, and other fees are not included in the item price or shipping cost. These charges are the customer’s responsibility.
For the safety of their drivers and customers during COVID-19, some postal carriers have updated policies to allow a no-contact delivery (even if a signature is required on the package). For residential deliveries, it is recommended to leave a note for the driver to knock or ring the door bell before leaving a package.
In store pick-up is available for local customers.
Millenia Jewelers is not responsible for lost or stolen packages.
Return and Exchange Policy
If you are somehow dissatisfied with your order, please contact us as soon as possible. Happiness with your piece of jewelry and your experience is our top priority.
In-stock items made online may be returned/exchanged with a postmark date within 7 days of receipt of item. Prior authorization is required for all returns and exchanges. Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, boxes, etc. included.
For in-store purchases, please refer to our showroom policies.
The following items are not able to be returned/exchanged:
Due to the custom nature of "Made-To-Order" pieces, no returns or exchanges are available after purchase.
Millenia Jewelers merchandise bought in-store cannot be returned through our online boutique.
Sale items may be exchanged or returned for store credit only.
FINAL SALE items cannot be returned or exchanged.
Return items must be sent via FedEx or UPS overnight or 2-day, or via USPS Express. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customer pays return shipping costs. Once shipped, we are not responsible for lost, stolen or damaged items; please refer to the carrier of your choice policies.
Client will be refunded full amount, less a 5% restocking fee. (Original shipping costs will not be refunded.)
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Most returns will process in 2-3 weeks, as items will need to be inspected prior to processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Most importantly, please don't hesitate to reach out with any questions!
